Privacy policy

Your privacy matters to us. This Privacy Policy explains how CondoGrid collects, uses, stores, and protects your information when you use our platform and services.

1. Introduction

This Privacy Policy applies when you:

• Visit our website
• Use the CondoGrid platform
• Create an account
• Browse project listings
• Upload content
• Use CRM, messaging, or analytics tools
• Interact with our marketing or consulting services

By using CondoGrid, you consent to the practices described here.

2. Information we collect

We collect both Personal Information and Usage Data to operate the platform effectively.

2.1 Personal information you provide

This includes:

• Name
• Email address
• Phone number
• Brokerage or company information
• Passwords
• Billing information (processed securely by third-party providers)
• Uploaded content (floor plans, renderings, brochures, PDFs, branding assets, project materials, etc.)
• Communications with our team
• Data entered into forms or CRM tools

2.2 Automatically collected data

When you use CondoGrid, we may collect:

• IP address
• Device type
• Browser type/version
• Operating system
• Usage patterns and behavior
• Pages visited
• Time spent on platform
• Click behavior
• Download behavior
• Referring URLs
• Activity timestamps
• Analytics and heatmap data

2.3 Developer or broker data

If you are a developer or broker using CondoGrid, we may also collect:

• Project details
• Pricing information
• Media assets
• Sales team information
• Lead routing settings
• Analytics tied to your account

2.4 Lead & inquiry data

When users submit inquiries, we collect:

• Contact information
• Message content
• Associated project or developer
• Metadata used for routing and analytics

3. How we use your information

We use the information we collect for the following purposes:

Platform functionality

• Create and manage user accounts
• Host and display developer listings
• Enable file uploads, downloads, and content viewing
• Provide CRM and messaging tools
• Route leads to developers or brokers
• Enable marketplace and search features

Business operations

• Process payments and subscriptions
• Communicate with you about your account
• Offer customer support
• Improve platform performance and usability

Marketing & analytics

• Track engagement with listings
• Identify top-performing content
• Provide developers with performance insights
• Improve user recommendations
• Send newsletters or product updates (opt-out available)

Security

• Detect suspicious activity
• Enforce platform rules
• Prevent fraud, abuse, and scraping

We do not sell your personal information.

4. Legal basis for processing (GDPR-friendly)

If applicable under international law, we process data on the following bases:

• Contractual necessity (to operate your account)
• Legitimate interests (analytics, fraud prevention, product improvement)
• Consent (marketing emails, cookies where required)
• Legal obligations (tax, compliance, fraud investigations)

5. Sharing your information

We may share data with the following parties:

5.1 Service providers

Trusted third parties that assist with:

• Hosting
• Cloud storage
• Email services
• Payment processing
• Customer support
• Analytics
• Error monitoring

These providers only access what they need and must protect it.

5.2 Developers & brokers

If you submit an inquiry, your information will be shared with:

• The development team
• The assigned broker
• Authorized sales representatives

5.3 Legal & compliance

We may disclose information if required to:

• Comply with law
• Enforce platform policies
• Protect the safety of users or the public

5.4 Business transfers

If CondoGrid is acquired, merged, or reorganized, your data may be transferred as part of the transaction.

6. Cookies & tracking technologies

We may use:

• Cookies
• Session tokens
• Analytics tools (Google Analytics, Mixpanel, etc.)
• Heatmaps
• Pixel tags
• Device identifiers

You can disable cookies in your browser, but some features may not work.

7. Data security

We implement reasonable technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS)
• Access control systems
• Secure hosting environments
• Regular audits and monitoring

However, no system is fully secure. Use of the platform is at your own risk.

8. Data retention

We retain data as long as necessary to:

• Provide services
• Maintain account history
• Comply with legal obligations
• Resolve disputes
• Improve platform performance

You may request deletion (see Section 9).

9. Your rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Update your information
• Request deletion
• Export your data
• Opt out of email marketing
• Restrict processing
• Object to certain uses

Requests can be made by emailing info@condogrid.io.

10. Children's privacy

CondoGrid is not intended for anyone under 18. We do not knowingly collect information from minors.

11. International users

If you access CondoGrid from outside the U.S.:

• Your data is processed in the United States
• Your data may be transferred to and stored in U.S. servers
• By using the platform, you consent to this transfer

12. Third-party links

CondoGrid may contain links to external websites. We are not responsible for their privacy practices or content.

13. Changes to this policy

We may update this Privacy Policy at any time. We will post changes with a new "Effective Date." Continued use of the platform constitutes acceptance.

14. Contact information

For privacy questions or data requests:

CondoGrid LLC
Email: info@condogrid.io