SaaS subscription agreement

This SaaS Subscription Agreement ("Agreement") governs your paid use of the CondoGrid platform and software services ("Subscription Services") and forms part of the CondoGrid Terms & Conditions.

By subscribing to any paid plan, you agree to the terms below.

1. Definitions

"Subscription Services" means all paid features of CondoGrid, including:

• Developer dashboards
• Broker Pro tools
• Analytics & KPIs
• File hosting & downloads
• CRM tools
• Messaging
• API access
• Lead routing
• Enhanced search
• Team seats
• Any modules included in Enterprise or custom plans

"User" means any individual using the Subscription Services under your account.

"Billing Cycle" means monthly or annual periods depending on your plan.

2. Subscription access & license

CondoGrid grants you a limited, non-transferable, non-exclusive license to use the Subscription Services during the active subscription term.

You may not:

• Share accounts outside your organization
• Sublicense, resell, or redistribute the platform
• Reverse engineer or scrape data
• Create derivative works based on the platform

You are responsible for all usage by users in your account.

3. Billing & payment terms

3.1 Fees

You agree to pay all subscription fees associated with your plan. Fees are displayed at checkout or on your invoice.

3.2 Automatic renewal

Subscriptions renew automatically at the end of each Billing Cycle unless canceled.

3.3 No refunds

All payments are non-refundable, including:

• Partial months
• Unused features
• Downgrades
• Cancellations mid-cycle
• Annual plans paid upfront

Industry standard for SaaS.

3.4 Payment method

You authorize CondoGrid to charge your payment method on file for recurring fees.

If the payment fails, we may:

• Retry
• Request updated information
• Suspend or terminate access

3.5 Changes to pricing

We may update pricing with 30 days' notice.

4. Upgrades & downgrades

4.1 Upgrades

Upgrading mid-cycle takes effect immediately. Fees are prorated or charged immediately depending on the plan.

4.2 Downgrades

Downgrades apply on the next renewal date. We do not refund previous higher-tier charges.

Downgrading may cause loss of data, features, or functionality. We are not responsible for any resulting loss.

5. Fair use policy

To protect platform stability, we reserve the right to enforce fair-use limits on:

• API calls
• File hosting & downloads
• Number of projects or listings
• Team seats
• Messaging volume
• Automation triggers
• Data exports

Excessive usage may require an Enterprise plan. We may throttle, restrict, or suspend accounts abusing system resources.

6. API & integrations

If your plan includes API access:

• API keys must remain confidential
• Abuse may result in immediate revocation
• You may not use the API to clone or replicate CondoGrid
• CondoGrid may impose rate limits

You are responsible for activity performed through your API keys.

7. Data ownership & access

7.1 Your data

You own all content and data you upload.

7.2 Platform license

By using Subscription Services, you grant CondoGrid permission to:

• Host, store, and reproduce your data
• Perform analytics on usage
• Display your data within the platform
• Route leads and inquiries

7.3 Loss of access after termination

If your subscription ends:

• Access to subscription-only data will be blocked
• Linked content may become unavailable
• We may delete or archive data after a grace period

We are not responsible for data loss caused by cancellation, expiration, or downgrade.

8. Service levels & availability

We aim to maintain strong uptime but do not guarantee:

• Uninterrupted service
• 100% uptime
• Error-free operation
• Immediate bug fixes
• Continuous feature availability

Planned maintenance or outages may occur.

9. Support

Support may include:

• Email support
• Technical assistance
• Onboarding resources
• Documentation
• Troubleshooting

Response time varies by plan. Enterprise response times may be defined by a separate agreement.

10. Restrictions

You agree NOT to:

• Use CondoGrid to compete with CondoGrid
• Misuse analytics or scrape competitor data
• Use automated tools without authorization
• Engage in prohibited activities described in the Terms & Conditions

Violation may result in immediate account termination.

11. Confidentiality

Both parties agree to keep confidential:

• Business information
• Pricing
• Internal processes
• Communications
• Non-public platform features

This does not apply to information publicly available.

12. Term & termination

12.1 Term

This Agreement remains in effect while your subscription is active.

12.2 Termination by user

You may cancel anytime via the platform. No refunds.

12.3 Termination by CondoGrid

We may suspend or terminate the subscription if you:

• Violate this Agreement
• Violate the Terms & Conditions
• Fail to pay
• Misuse the platform
• Harm system security

12.4 Effect of termination

Upon termination:

• Unpaid fees remain due
• Access to paid features ends
• Data may be deleted or archived

13. No warranty

Subscription Services are provided "AS IS" and "AS AVAILABLE."

We do not guarantee:

• Results
• Accuracy
• Compatibility
• Uninterrupted access
• Performance
• Security beyond reasonable industry measures

14. Limitation of liability

To the fullest extent permitted by law:

• CondoGrid's total liability is capped at the amount paid in the last 3 months
• We are NOT liable for indirect, consequential, or punitive damages
• We are NOT liable for real estate losses or business outcomes
• Your exclusive remedy is cancellation of your subscription

15. Governing law & arbitration

This Agreement is governed by the laws of Florida.

All disputes will be resolved through binding arbitration in Miami-Dade County, Florida.

No class actions. No jury trials.

16. Entire agreement

This Agreement and the CondoGrid Terms & Conditions together form the entire agreement regarding your subscription.

17. Contact information

For questions:

CondoGrid LLC
Email: info@condogrid.io